Playmobil Canada will accept returns for any item purchased through our website www.playmobil.ca, via email, mail, or by phone through our customer service team.
Please enclose a copy of the original invoice or an order confirmation and the reason for return.
Returns are accepted within 30 days of the purchase date and will be credited once received and processed.
Please use traceable mail services when sending packages back to Playmobil.
All items must be returned intact with sealed original packaging.
If the original box or bag is open, there will be a 20% restocking fee.
Shipping and handling fees are non-refundable.
Returns of discontinued and final sale items will not be accepted.
PLAYMOBIL CANADA, Inc. does not accept returns of any items unless the items were purchased directly from PLAYMOBIL CANADA, Inc.
Unauthorized returns will not be accepted.
PLAYMOBIL CANADA, Inc. is not responsible for lost or missing unauthorized return packages.
PLAYMOBIL CANADA, Inc. is not responsible for shipping fees associated with your return.
Please send all return items to:
Radiant Global Logistics Canada Inc. – Courtneypark Facility
1280 Courtneypark Drive East
Mississauga, Ontario
Canada
L5T 1N6