Cancellation of Order
You may cancel your order with us at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty.
To cancel your order you must notify us in writing either by post at the address below or by email to service_uk@playmobil.de
If you have received the goods before you cancel your contract then you must send the goods back to us at our address detailed below at your own cost and risk. If you cancel your contract and we have already processed the goods for delivery, you should return the items, unpacked to our Customer Service Department at the address below.
Once you have notified us that you are cancelling your order, any sum debited to us from your Credit/Debit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Cancellation of Order
Should you wish to return any goods, you may do so at any time within seven working days of the purchase date PROVIDED, they are returned to us in the same condition (including the original packaging) as they were when sold. If you do not have proof of purchase then, providing the goods are in the same condition (including the original packaging) as when sold we may, at our sole discretion, exchange the goods for other goods to the same value, or issue you a credit note.
Faulty Items
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.
If you notify a problem to us, our only obligation will be, at your option: (a) to make good any shortage or non-delivery; (b) to replace or repair any goods that are damaged or defective; or (c) to refund the amount paid for the goods in question in whatever way we choose.
This is not intended to limit any rights you might have as a consumer under applicable consumer protection laws or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Please see our Terms and Conditions for full details of our cancellation, refund and return policy.
All goods should be returned to the following address:
Playmobil UK Ltd
Customer Service Department
Regency House
1 Miles Gray Road
Basildon
ESSEX
SS14 3RW